Shipping policy
Order Processing Time
All orders are processed within 4-5 business days after payment is received.
Orders are not shipped or delivered on weekends or holidays.
You’ll receive a confirmation email once your order is shipped, including a tracking number (if applicable).
If we’re experiencing a high volume of orders or supply delays, processing may take a bit longer. We’ll contact you by email if there’s a significant delay.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping Method |
Estimated Delivery Time |
Cost |
|
Standard Shipping |
[5–10 business days] |
Free |
|
International Shipping |
[7–20 business days] |
3$ |
Delivery times are estimates and may vary based on your location, customs clearance, and courier delays.
Shipping Destinations
We currently ship to:
[List countries or regions you deliver to — e.g., United States, Canada, UK, Australia, etc.]
If you’re located outside these regions, please contact us at Pureessential.shop1@gmail.com before placing your order.
Order Tracking
Once your order has shipped, you’ll receive a tracking link via email or SMS so you can monitor its progress.
Please allow up to 48 hours for tracking information to become active.
Customs, Duties & Taxes (For International Orders)
My Essentials is not responsible for any customs fees, import taxes, or duties applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, customs, etc.).
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us at Pureessential.shop1@gmail.com within [7 days] of delivery.
We’ll work with the carrier to resolve the issue and offer a replacement or refund when applicable.
Incorrect Address
Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
Contact Us
If you have any questions about your shipment or need help tracking an order, contact us at:
📧 Pureessential.shop1@gmail.com
🏠 Bologna Via Di Corticella 180/43
📞 +39 329 717 8346